Close out of Snagit so that it is not running at all.In some cases, running Snagit as an administrator can help. There are other scenarios where the scrolling arrows may not appear. Our suggested work around is to download the latest version of Adobe Reader. If you are taking a Scrolling Capture of a PDF in Adobe Reader 8 and the first page results are repeated, however other pages scroll without an issue, this is an issue with Adobe Reader 8. Snagit will capture the PDF document and place it in the Snagit Editor.Set thePrinter destination as the Snagit Printer.The simplest method for capturing a full page PDF as well as multi-page PDF documents is to use the Snagit Printer. In some cases, opening the PDF in a browser (Chrome, Firefox) will work. When trying to capture, you will not see the Scrolling Arrows for Vertical, Horizontal, or Both, like you would in Internet Explorer. The All-in-One Capture method does not work with PDF readers, we are unable to properly detect the Scroll Bars. In these cases, try the Custom Scroll method. This can potentially lead to Snagit not being able to detect a single scrolling area. Some web pages may have multiple scrolling areas on a single page.
Multiple scrolling areas on a single page Please see this article for information specific to Trusteer Rapport. This requires navigating to the system tray (usually in the bottom right corner by the clock), and right clicking on the Kaspersky icon and choosing Exit. Currently, the only known workaround is to completely close the Kaspersky process (adding an exception for Snagit usually does not work). Kaspersky Internet Security may potentially completely break the window detection in Snagit, and therefore disable scrolling capture.
If you are experiencing problems in Firefox, please see this article: Snagit (Windows): Scrolling not working in Firefox v56 Third Party Software Kaspersky Internet Security
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